• Can I view seating plans for other teachers in my school?

  Yes. All teachers in schools with a whole-school subscription automatically have access to the seating plans of every other teacher in their school. This is great for cover lessons. From the 'Seating plans' menu at the top, simply choose 'View all plans in my school'. From the dropdown boxes, choose either a teacher or a class that you would like to access the seating plans for. ![](https://storageSome readers

• How does Seating Plan Platinum synchronise student data?

  In the UK, Australia and New Zealand, Seating Plan Platinum uses Wonde to synchronise data with all major management systems. Most schools find that this software is already installed, as it is widely used by other educational technology apps. If it isn't already installed, this will be arranged as part of the setup process: it is free and straightforward. || Wonde synchronises with your MIS/SIS every night. Seating Plan synchronises nightly with Wonde to ensure the laFew readers

• How do I automatically colour code my students?

  || To follow the instructions on this page, you must be an administrator at a school with a Platinum or Gold subscription You can set up automatic colour codes at a whole school level. This applies colour codes to specific fields on seating plans. For example, here we've set colour codes to highlight when a student's PP field is 'Y', EAL field is 'Y' or SEN field is 'M': WhFew readers

• Why does my account show as Bronze when my school has a Platinum subscription?

  || This article is for teachers in schools on the Platinum plan If your school has a Platinum subscription, but your account is showing as Bronze, the most likely cause are: Your school has not yet completed the setup process to make your subscription active Your email address is not on SIMS (or Arbor, Bromcom etc) Your email address is on SIMS, but not marked as 'Work' You've manually created your account on an email address that doesn't match your email address on SIMSFew readers

• How long is class data stored for Platinum schools?

  Class data synchronised from your school's MIS (e.g. SIMS) is stored as long as that class is still active on your MIS. If the class is removed from your MIS, the class data is retained on Seating Plan for three months as an archived class. This is to prevent seating plans being deleted immediately in the event of mid-year class swaps. After three months, the data is deleted. On cancellation of your subscription, all synchronised data is deleted.Few readers

• How do I get an activation email?

  || Activation links are only needed if your account is being automatically generated by your school's Platinum subscription. If you're otherwise struggling to sign in: How do I reset my password? Check that you haven't already activated your account by requesting a password reset from the sign in page. If you don't receive a message within a few minutes, continue the steps below. Contact your school's Seating Plan administrator and ask thFew readers

• How do I upload whole school data with my Gold subscription?

  || These instructions are relevant only to schools with a Gold subscription. To follow these instructions, you will need to be set as an administrator for your school. Data can be uploaded for your school via two methods: CSV uploads or API POSTs. Click the 'Gold Admin' button on the top toolbar and ensure the 'Imports' tab is selected. In the panel labelled 'Data field headings', you can set the titles you wish to give to the fields you will be importing. You can import a maximum of fivFew readers

• Why does my account say 'Unsynced Platinum'?

  || This article is for users in schools with a Platinum subscription If the menu bar shows 'Unsynced Platinum - contact support' it is because it was not possible to match your account to your profile on your MIS (eg SIMS). This is almost always because your email address on SIMS is not marked as 'Work'. Please contact your school's data manager to check and correct this, then allow 24-48 hours for the change to be picked up.Few readers

• How do I set up the assessments add-on?

  || This article is relevant to Platinum schools in the UK with the assessments add-on; this is only compatible with SIMS. If your school does not use SIMS but would like to import student assessment data, please get in touch with Rob. | The assessments add-on allows your school to import up to three aspects from SIMS for each combination of subject and year group. Navigate to the ['Assessments' tab](https://www.megaseatingplan.com/platinum/uk/manage/assessmFew readers

• My email address is incorrect

  || This page is relevant only to users at schools with a Platinum subscription Your email address is automatically syncronised with your school's MIS/SIS, so if it is incorrect on Mega Seating Plan this is because it is incorrect in the MIS/SIS. Please ask your school to make the necessary correction and allow a day or two for the change to reach Mega Seating Plan. ||| Important: Do not attempt to manually create a user account with the correct email address. If you do this, it will cause a coFew readers

• Why isn't the activation email being received?

  || This article is relevant only to schools with Platinum or Gold subscriptions Activation emails are automatically sent out when a new user's email address appears on your MIS. However, if the user's mailbox is not yet active, the email will bounce and the email system may block future emails being sent. If you believe this has occurred, please contact support to remove the email address from the 'bounce suppression' list.Few readers

• Why has today's sync not completed?

  || This article is relevant only to administrators of Platinum schools Rarely, you may notice that data hasn't synchronised correctly between Seating Plan and your school's MIS. A common reason for this is detailed below: A teacher's email address is incorrect in your MIS, so Seating Plan creates an (unusable) account with this incorrect email address. The teacher in question manually creates their own account on Seating Plan with the correct email address. This account will not be synchFew readers

• How do I enter notes for students across the school?

  | This article is relevant to administrators of whole school (Platinum/Gold) subscriptions By setting notes centrally, you can make clickable and printable student notes appear on all seating plans for selected students in your school. This is great for adding exam access arrangements, behaviour notes etc. On the admin page, select the 'Student notes' tab. You will see a page with a list of all students in your school. Use the search box to find the relevant student. Type or paste notFew readers

• How do I upload additional data for my Seating Plan Platinum school, such as assessments?

  || This article is relevant only to administrators in Seating Plan Platinum schools | There are two types of additional data you can upload: 'assessments' and 'generic'. Assessments: Data points that may be different for each subject a student studies. For example, current grade or target grade. Generic: Data points that are the same for all subjects a student studies. For example, reading age. This article (and the embedded video) shows how to upload assessments data, but the process is veFew readers

• How do I export every seating plan in my school as a PDF?

  || This feature is available to administrators of whole school subscriptions (Gold or Platinum) ||| WARNING: This process is slow, places a big burden on your computer/browser and generates a lot of files. Use with caution! On the 'Plans' tab of your admin page, there is a button labelled 'Download all plans as PDFs'. After clicking it, you will face some warning prompts before the expoFew readers