Articles on: Platinum/Gold

Why isn't the activation email being received?

This article is relevant only to schools with Platinum or Gold subscriptions

Activation emails are automatically sent out when a new user's email address appears on your MIS. However, if the user's mailbox is not yet active, the email will bounce and the email system may block future emails being sent.

If you believe this has occurred, please contact support to remove the email address from the 'bounce suppression' list.

Updated on: 14/01/2022

Was this article helpful?

Share your feedback


Thank you!