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# Why does my account say 'Unsynced Platinum'?

|| This article is for users in schools with a Platinum subscription

If the menu bar shows 'Unsynced Platinum - contact support' it is because it was not possible to match your account to your profile on your MIS (eg SIMS). 

This is almost always because your email address on SIMS is not marked as 'Work'. Please contact your school's data manager to check and correct this, then allow 24-48 hours for the change to be picked up.