I want to upgrade my account, but it says I already have a subscription

Problem:

You are a Bronze user. You have clicked the Upgrade button and selected a plan, but you receive an error telling you that you already have a subscription.

Cause:

You have previously had a paid subscription on Mega Seating Plan. This is stopping a new one from being created.

Solution:

Instead of clicking the 'Upgrade' button, click on your name on the top menu bar. Then choose 'Manage subscription'. This should allow you to reactivate your previous subscription.

Updated on: 08/09/2024